Because genuine anime grails, scale figures, and resin statues are high-value collectibles, OtakuBazaar enforces a rigorous 48-hour escrow protection model designed to protect genuine buyers and sellers alike.
The moment Shiprocket registers a successful delivery scan at your shipping address, an unalterable 48-hour inspection countdown timer begins. During these 48 hours, your funds remain safely secured inside the Razorpay Escrow Vault. The seller cannot withdraw these funds until the window closes or you approve the delivery.
Refunds are sanctioned exclusively under the following verified conditions:
Note: Collector buyer's remorse or minor manufacturer paint variations normal for mass-produced PVC figures are not grounds for a refund.
To prevent fraudulent claims and ensure objective dispute resolution, buyers claiming physical damage or counterfeit substitutions must submit a single, continuous, uncut unboxing video.
The unboxing video must clearly depict:
Once a dispute is validated by our arbitration team, an automated reverse pickup is generated through Shiprocket. The courier will collect the package directly from your address. The item must be returned in the same condition with all original packaging, foam inserts, and accessories.
As soon as the reverse shipment is confirmed in transit by Shiprocket, our system issues a full refund reversal command to Razorpay:
Direct reversals to your originating VPA / bank account settle within 2 to 4 business hours.
Card issuers typically reflect the credit on your billing statement within 3 to 7 business days.
